How to Listen and Be Heard Using Empathy

In this episode I'm in conversation with Alessandro Calzolari, a specialist in marketing psychology, about the importance of empathy in communication. We discuss its role in effective communication, and strategies for implementing empathetic approaches in both personal and professional contexts. We also unpack the D.I.S.C communication model with the impact of emotional states on communication styles, and the importance of authenticity in building trust and connection.

🔑 Key topics:

• Defining empathy in communication
• DISC communication model explained
• Emotional intelligence in marketing
• Authentic communication strategies
• Building trust through empathy

Show notes with Timestamps:

00:00 Introduction to empathy in communication

01:10 Expert definition of empathy

02:40 Marketing psychology and empathy connection

05:00 The role of emotions in effective communication

06:20 Practical example of empathetic communication

10:30 The power of asking questions and active listening

14:20 Understanding the DISC communication model

19:20 Sharing experiences vs. giving unsolicited advice

25:40 How to identify and use DISC styles in conversations

31:00 Impact of emotional states on communication

34:40 Daily practices for empathetic communication

38:20 The importance of open-mindedness in communication

41:40 Conclusion

Alessandro Calzolari, based in Brighton and Hove, is an experienced Consumer Psychology & Marketing Consultant. He runs his own company, Alessandro Calzolari. Alessandro uses emotional intelligence (EQ) to improve marketing communication and build customer loyalty. He helps businesses in competitive markets that often struggle with price comparisons.

Alessandro Calzolari's BIO

By combining psychology with cost-effective marketing strategies, Alessandro helps businesses and professionals grow and communicate better with their clients. This approach reduces frustration and anxiety, ensuring businesses are valued for their true worth. Alessandro focuses on understanding the needs and challenges of the target audience to ensure they are seen, heard, and understood.

Get in touch with Alessandro Calzolari here (The Consumer Psychology and Marketing Consultant) 

Get in touch with Sal here